Refund policy

We have a 30-day return policy, so you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the exact condition that you received it in the original packaging.

Orders can be cancelled at any time. To cancel your order contact us at support@shroomex.com

Customers are required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. Returns must pass inspection before the refund is accepted and processed. An email will be sent to notify you of this process.

If you have questions, get in contact with our world-class customer care team. Please note it can take up to 48 hours to receive a response.

⮕ Send an email to support@shroomex.com

⮕ Fill out our contact form